We're excited to announce that Urban Mafia has expanded its customization options! 🎉Since starting with custom phone cases in 2023, we now offer personalization for a wider range of products, including bags and tumblers. We're passionate about creating unique items that reflect your individual style. From sleek designs to vibrant patterns, the possibilities are endless. Check out our new collection and let us help you create something special.

DROP US A LINE

We're happy to answer any questions you have.

Write To Us
urbanmafiaeditzz@gmail.com

SHIPPING & DELIVERY

All orders are dispatched from different warehouses and are fully tracked from our door to yours. Orders require 2-3 business days for processing before they ship out. Please note that shipping time does not include these processing days.

For items marked as 'pre-order,' please check the product page for the ship-out date.

Shipping Times

USA:

• Standard: 4-9 business days
• Priority: 3-5 business days
• Express: 1-3 business days

Rest of the World:

• Standard: 10-20 business days
• Priority: 3-5 business days
• Express: 2-5 business days

Please be aware that shipping providers are extremely busy during this period, which may cause delays beyond usual delivery times. If your order is late, kindly allow an additional 5-10 days beyond the standard shipping timeframe. We appreciate your patience and understanding.

Shipping Prices

• Standard Delivery - $8.95 | Free for orders over $50
• Priority Delivery - $12.95
• Fedex Connect Plus- $15.95
• Express Delivery - $19.95

Customs/import fees are the recipient's responsibility and are imposed by the regulations of the destination country.

Tracking

All orders are fully tracked. Once your order leaves our warehouse, you’ll receive an email with a tracking number and a link to track your parcel. Please allow 24-48 hours for the tracking link to start displaying shipping information.

Important Notice for Sales and Holiday Seasons

During our exciting sales events, such as Black Friday and the Christmas period, we receive a high volume of orders. This might cause slight delays in processing and shipping. Please bear with us, as processing times could extend to 3-7 business days, with shipping taking an additional 10 business days beyond our regular estimates.We truly appreciate your patience and understanding during these busy times. Thank you for shopping with us!

RETURN POLICY

We are a customer-first company, dedicated to providing the highest quality products and a seamless experience for you. However, if there is an issue with the item you received, we will do our best to resolve it to your satisfaction.If you wish to return the item, please contact us within 3 days of receiving your order aturbanmafiaeditzz@gmail.com. If the mistake is on our part, kindly take pictures of the defective or incorrect case and attach them to the initial email with an explanation.

WARNING: Personalized products are one of a kind and have been manufactured specifically for you.Therefore, we cannot exchange or refund any customized Products under any circumstances, unless the product has a manufacture's defect

We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.Refunds for returned items will be issued to the original payment method used when placing your order.Please note that all shipping expenses for returning the item are the responsibility of the customer.The returned product must not be used and should be sent to us in its original packaging. Please write “RETURNED ITEM” on the packaging to avoid misunderstandings.If you have additional questions about returning an item, feel free to contact us aturbanmafiaeditzz@gmail.com.